Frequently Asked Questions

What are the odds of winning?

The odds of winning depend on the number of tickets sold. All inquiries, if any, on the odds of winning are to be made to the licensee prior to the purchase of tickets.

How can I be sure my ticket is in the draw?

The professional services of MNP LLP ensure that all paid tickets are in the draw.

What controls are in place for the draw?

Winning tickets will be drawn using Random Number Generator under the supervision of MNP LLP. Records of MNP LLP shall be deemed correct and final if there is a discrepancy in numbers.

I won a what?

Congratulations! The primary purchaser will be notified electronically through email or through Canada Post by MNP LLP as to what they have won and where/how to claim their prize(s). Major prize winners will be notified by phone. The primary purchaser who wins a gift card(s) will receive their prize through Canada Post. A complete searchable list of winners will also be posted online at A printed list of winners is available upon request by calling 1-866-319-9818.

I won a Free Ticket, how do I claim this?

Congratulations! The primary purchaser will be sent the free ticket(s) in the same format that the original ticket order was received (either electronically through email or through Canada Post). Please allow between 1-2 weeks for delivery.

If I win in the Loyalty Draws, do I still qualify for the other prizes?

Yes, after each draw, the winner is recorded and the ticket number goes back in for every eligible prize draw (Loyalty, VIP, Bonus, Early Bird and Final). So if for example you ticket was a winner in the VIP Draws, it would go back in for any remaining VIP Draws, as well as the remaining Bonus, Early Bird and Final Draws.

How long do I have to claim my prize?

All prizes must be claimed within six (6) months of the draw.

What happens if I cannot pick up my prize in person?

If someone other than the winner is claiming the prize on the winner’s behalf, the winner must provide written and signed authorization along with the original prize winning letter.

How long will it take to receive my prize?

MNP LLP requires the prize letter to be returned with a signature of the primary ticket holder, a piece of photocopied ID along with the prize option (if applicable). Once the prize letter is returned, please allow 2 weeks of processing time. For gift card(s), these will be mailed out directly through Canada Post and may take between 3-4 weeks for processing and delivery.

I still have not received my prize after waiting the allotted timeframe noted...what do I do?

In the event that you have still not received your prize, please contact our customer service by calling 1-866-319-9818 or through email at [email protected].